Shipping and Delivery
We will ship small and appropriately sized items via UPS, FEDEX. Your items will be placed at your door in their original packaging. We will provide you with tracking numbers so you can follow the progress of your items online. Please be home to accept and sign for your delivery. Your Shipping time depends on how far you live from the shipping point and can vary between 5 and 10 Business days.
White Glove Delivery
You can opt to have your Furniture set-up in your room of choice with debris removal. This Delivery Service will place items within the room of choice in your home. Delivery includes moving items up a total of two flights of stairs. Please contact us if the delivery will require moving items up more than 2 flights of stairs where a service elevator is not available. Merchandise will be unpacked, debris removed, with light assembly up to 45 minutes. Please have all delivery pathways cleared prior to your delivery.
Our Delivery Professionals cannot move any items blocking a delivery attempt. Our Delivery Company cannot do any electrical hookups. Please contact us if you believe that you may need additional delivery services not stated here. We will not mount anything on the walls, hang pictures, or mirrors on the wall.
Additional fees will be applied to:
* Deliveries that require movement of merchandise up more than 2 flights of stairs where a service elevator is not available.
* Deliveries that require longer assembly times than those stated above.
* Deliveries where you are not home for the scheduled appointment.
* Deliveries refused that are not damaged.
* Deliveries where merchandise does not fit may not be cancelable for that reason and will be subject to take apart fees
Isolated Service Area Surcharge
There are remote areas not readily accessible by delivery vehicle, such as coastal islands that require freight to be flown or barged in, or a ferry toll is required. This surcharge will show up on your check-out page as Isolated Service Area Surcharge.
In these zip codes an additional charge of $200 will be applied:
California: 90704 Florida: 33139 Maine: 04017, 04050, 04645, 04653, 04853, 04863 Maryland: 21824, 21866 Massachusetts: 02535, 02539, 02552, 02554, 02557, 02564, 02568, 02575, 02601 Michigan: 49757, 49775, 49726 North Carolina: 27959, 27960 Ohio: 43434, 43438, 43456 Virginia: 21440 Washington State: 98110, 98236, 98239, 98243, 98245, 98249, 98250, 98253, 98257, 98260, 98261, 98262, 98277, 98278, 98279, 98282, 98310, 98311, 98312, 98314, 98315, 98325, 98333, 98337, 98340, 98342, 98345, 98346, 98353, 98359, 98364, 98366, 98367, 98370, 98376, 98380, 98383, 98386, 98392, 98393, 98395
Some assembly is necessary on most items. All parts and instructions will be provided along with your item.
Normal Business Delivery Hours
When you are contacted by the shipper to schedule a delivery - Normal Business Delivery Hours are as follows: Monday through Saturday excluding National and State Holidays, between the hours of 8:00 am and 5:00 pm. A typical appointment will have a 4-hour delivery window. Time-specific deliveries and/or deliveries outside normal delivery hours may be available but at an additional charge. Please contact us if you feel that you may need additional services.
Please be prepared to take delivery as your order specifies. If you are unable to accept delivery for an undefined period of time, temporary storage charges will commence after the 10th day from the date we contact you for delivery. Please contact us should this situation arise.
Please be home for your delivery. Any scheduled delivery that cannot be made because you are not home will incur a $99 delivery attempt fee plus the actual re-delivery charge. Please be aware that while some of our products are offered with free delivery the actual delivery costs will be calculated for your re-delivery.
Please take care when scheduling your delivery. There is a 24-hour window where a delivery can be canceled, after which a scheduled delivery cannot be canceled without incurring a redelivery charge. Please be aware that while some of our products are offered with free delivery the actual delivery costs will be calculated for your re-delivery.
In the rare case that you receive a damaged item?
We will take every precaution to make sure your merchandise arrives in good condition. Remember, we have over fifty years of furniture handling experience. Just let us know as soon as possible, images are required so we can send out parts, or replacements if no parts are available. Please note, for internet orders you are responsible for applying the part. Any orders canceled due to damages are subject to our Hassle Free Return Policy.
If, in the rare case, you notice a damage, the best thing you can do is to refuse ONLY that damaged piece. Any non damaged pieces that are refused are subject to re-delivery fees.
For claims, notifying us within 24 hours from time of delivery is required: via Email: [email protected] via Phone: 718-881-7503 extension 3
Deliveries require that you inspect the product and any packaging you see at the time of delivery. If your package appears even slightly damaged, write "Package Damaged" when you sign for delivery. This will allow us to prove damage to the shipping company.
of Original Packaged Items: No worries, even If you have already accepted and signed for an item in it's Original Packaging that has "concealed damage" just contact us within 24 hours of said delivery with Images so we can order you the appropriate part or replacement, when a part is not available.
of Blanket Wrapped Items: These items are unboxed, inspected and Blanket Wrapped so as to insure a safe and damage free delivery. When the delivery professional unwraps your new item(s) please inspect each piece carefully. After your approval, you will be required to sign the delivery ticket indicating that you have received all merchandise in Good undamaged condition. CUSTOMER PICK-UPS All merchandise must be inspected before leaving the premise to ensure customer satisfaction. No claims will be honored subsequent to signing for merchandise.